How to send personalised messages on WhatsApp

When you want to inform your customers about a promotional offer, it is always better if the message is personalized to the customer. It increases the probability of the customer replying to the message. Similarly, if you want to update your customer regarding their order, it is obvious to send the message custom to the user. Here's how you can send customized messages on WhatsApp :

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Enter the details you'd like to send customised to the user along with their contact numbers. For example, in this case, I'd like to add the customer's Name and a custom message. The first row is always for the column headings - Contact numbers, Name and Message in this case. 

Please note that the first column should always be the contact numbers. Other columns can be whatever you like and in whichever order. Here is a link to the template excel:  https://docs.google.com/spreadsheets/d/1T1qALFu6cMbgrlcrlO-UuIvOLeN_-I4m4o2NzLDuyIk/edit?usp=sharing

Once you have the excel ready, you can now upload it in the extension

After you upload, the contact numbers field freezes. It cannot be edited. If you want to edit, you'll have to upload the excel again.

Once they are frozen, you can now enter the custom column you'd like to send from the drop down

Once this is done, click on 'Send Message'.

This is how you can send customised messages on WhatsApp

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